top of page

Frequently Asked Questions

What is your return policy? 

Your satisfaction is our top priority. If there is a problem with your items or order, please email us at info@highrockhaven.com and we will work with you to ensure complete satisfaction!

When will I receive my order?

Orders of in-stock items are shipped out within 1-2 business days. Orders are shipped via USPS and you will receive a tracking number to see your order! 

Do you have samples available?

We do not have samples. However, to ensure none of our soap goes to waste, we offer the end slices of our soap loaves for 3/$5! These are great for testing how the soap performs on your skin!

Yes! We take great pride in the care we provide for our goats, they are like family! The goat milk used in our soaps is collected using the milking method each girl prefers, some prefer by hand while others prefer the machine.  

Are your products cruelty free?

Yes! Please reach out to us directly at info@highrockhaven.com to discuss. 

Do you offer wholesale opportunities?

We currently partner with several local shops in the South Central region of Wisconsin. Some places to visit are: Caledonia Market in Portage, Gravity Box in Mauston, Northwoods Orchard in Mauston, and Wall Chiropractic in Adams and in Sparta. 

Where can I buy your items in store?

bottom of page